About Purchasing Tickets
The tickets for the Tokyo International Film Festival will be available on the official Film Festival website from Oct. 23 (Sat),following the lottery sales for mail magazine members and the advance lottery ticket sales.

Tickets can also be purchased at the TIFF Ticket Center in front of Yurakucho Station during the film festival.

The 34th Tokyo International Film Festival is committed to carrying out infection prevention measures based on the guidelines set by the Tokyo Metropolitan Government and the Japan Association of Theatre Owners. We will take every measure to help prevent the spread of COVID-19 and to secure the safety of press members, as well as audiences. Under these circumstances, procedures for covering the events will differ from previous years, and we greatly appreciate your kind cooperation and understanding on this matter.

In order to have as many people as possible to enjoy the films at the Tokyo International Film Festival, the following measures have been formulated in accordance with the Basic Policies for Novel Coronavirus Disease Control (Response to the COVID-19) by the government and the latest Guidelines for Preventing the Spread of Novel Coronavirus in theaters by the Japan Associations of Theater Owners.

In order to ensure a safe viewing environment for everyone, we ask for your cooperation regarding the wearing of masks, refraining from conversation and eating inside the theaters.

Purchased tickets cannot be exchanged or refunded under any circumstances. Please be sure to read and acknowledge the following notes prior to purchasing your tickets.

<Before purchasing a ticket>
The visitors who fall under any of the following categories are kindly requested to refrain from purchasing the tickets.

  • - Those who are suspected of being infected by a novel coronavirus or have someone close to you who are suspected of infection or has had intensive contact with someone who has tested positive within the past 14 days.
  • - Those who have tested positive for a novel coronavirus infection or have been instructed by their doctors to stay home.
  • - Those who have any symptoms of poor health.
    *Those who have symptoms such as fever of 37.5 ℃ or higher, cough, (dyspnea), strong dullness (malaise), pharynx, taste / smell disorder, diarrhea, vomiting / nausea. Not limited to the mentioned symptoms, those who are not in a good physical condition.
  • - Those who have visited a country or region where the infection is still spreading within the past 14 days.
  • - Those who are waiting for test results of the novel coronavirus infection.


<Day of the screening>
Visitors who fall under the following categories will not be allowed to enter the venue. Please note that we will not be able to change or refund tickets in such cases.

  • - Upon entry, we will take your temperature with a non-contact thermometer or have your body temperature screened by thermography. Depending on the results, we may have to re-measure your temperature, and if you have a fever of 37.5°C or higher, we will not be able to allow you in the theater.
  • - Please be sure to wear a mask in the theater except when you are drinking. Failure to do so may result in refusal of admission.

<Other Information>
  • - We may provide personal information to public institutions such as health centers in the event of a suspected case of infection occur at any of the venues. Personal information collected will not be used for any purpose other than that for which it was collected and will be stored for one month.
  • - Each venue is equipped with ventilation equipment that can provide the necessary ventilation for the maximum number of people in the theater, and these facilities are operated in accordance with the laws and regulations.
  • - The content of the guidelines may be revised based on the circumstances leading up to the opening of the film festival.
  • - When new information is released by the government or local government, we will be able to provide the information. Please be sure to check this page before visiting the venue.

* Tickets will be issued by QR Code Tickets.
* Following the completion of the payment, we will send you a purchase completion email with a QR code from the domain @ tiff-ticket.net. Please be sure to make the settings so that you can receive email from the domain @ tiff-ticket.net in advance.
* Display your smartphone screen for scanning or bring the print-out at the door.

Pre-order lottery sales

Service Hours 9/30(Thu) 12:00pm~10/5(Tue) 13:00pm

Pre-order lottery tickets for Opening Film"Cry Macho",Gala Selection"The French Dispatch of the Liberty, Kansas Evening Sun", "Last Night in Soho"are on sale. Ticket purchase can be made with the order application form available in the film page of official website.

General ticket sales

Service Hours10/23(Sat)10:00am~11/8(Mon)

General tickets will be sold on a first come, first served basis at our official web site. Ticket purchase can be made through each film section from below choices of date and time.
*You can purchase tickets for Tokyo International Film Festival screenings at Yomiuri Hall, Kadokawa Cinema Yurakucho, Human Trust Cinema Yurakucho, Cine Switch Ginza and TOHO Cinemas Chanter.
*Please note that tickets will not be sold at the box office of each theater.

10/23(Sat) 10:00~
World Focus,  Nippon Cinema Now,  Japanese Animation,  Japanese Classics,  Youth

13:00~
Closing Film,  Gala Selection,  Asian Future,  Co-hosted/Allied Events and Others

16:00~
Competition,   TIFF Series

*There will be no advance lottery sales for 3 films on 10/23.
Due to the maintenance, we may stop accepting applications for about 20 min prior to each sale.
Application for purchase/Payment and methods for receiving tickets +
  1. Accessing to the Films Lineup page of your preference
  2. Click purchase button (Online Ticket Site) in the Schedule/Ticket column of Films Lineup page.
  3. Follow the directions given in Online Ticket Site and complete purchase transaction.
ticket Purchase Screenshot
Payment and methods for receiving tickets
Credit Card Payment
QR Code will be sent to the email address which you entered in the purchase completion page.
Convenience store payment
(Services available only at Family Mart chain stores)

Ticketing service fee of 150 Yen per one seat will be charged.

The customer number (12 digits) and confirmation number (5 digits) will be sent to your email address entered at the time of purchase.

Purchase number will be sent the email address which you entered in the purchase completion page.

Complete payment at Family Mart within the period of 3 days including purchase day.

QR Code will be sent to the email address which you entered in the purchase completion page.

  • In case the reserved ticket date expires, the official film festival site may be able to provide additional sales of the ticket.
  • No reminders will be made for timing or initiation of the sales for additional tickets.

TIFF Ticket Center in front of Yurakucho Station

Service Hours10/30(Sat)~11/8(Mon) from 9:30 am until 20 min. after the start of the venue's last screening of the day.

  • You can purchase tickets for Tokyo International Film Festival screenings at Yomiuri Hall, Kadokawa Cinema Yurakucho, Human Trust Cinema Yurakucho, Cine Switch Ginza and TOHO Cinemas Chanter.
  • Please note that tickets will not be sold at the box office of each theater.

Prices *

・Purchase of tickets for Opening/Closing/Gala Selection is limited to 2 per order, and purchase of tickets for all other sections is limited to 4 per order.

(Tax Included)

Sections/Programs Ticket Price*

Adult

Student Student Same Day
Available from 0:00
Opening "Cry Macho" ¥2,600 ¥2,100 ¥2,100
Closing "Dear Evan Hansen"
Competition Including Award-winning Film Screening ¥1,600 ¥1,100 ¥500
Asian Future
Gala Selection ¥1,900 ¥1,500 ¥500
World Focus ¥1,600 ¥1,100 ¥500
Nippon Cinema Now "What She Likes…", "Riverside Mukolitta", "Intimate Stranger", "Spaghetti Code Love", "Nagisa", "The Unnamable Dance", "Intorerance" ¥1,900 ¥1,500 ¥500
All films except for the above ¥1,400 ¥1,100 ¥500
Japanese Animation"INU-OH", "Goodbye, DonGlees", "Hula Fulla Dance" ¥1,900 ¥1,500 ¥500
All films except for the above ¥1,400 ¥1,100 ¥500
Japanese Classics ¥1,400 ¥1,100 ¥500
Youth [Pre-school children admitted] TIFF-Children ¥1,500 ¥500 ¥500
TIFF-Teens/Teens Meet Cinema
TIFF Series ¥1,600 ¥1,100 ¥500
Co-hosted/Allied Events and Others Directors Guild of Japan New Directors Award Film Screening and Symposium ¥1,400 ¥1,100 ¥500
2021 PFF Award-winning Film Screening
Screening of an Award-winning Film from SKIP CITY INTERNATIONAL D-Cinema FESTIVAL 2021
Amazon Prime Video Take One Award ¥1,500 ¥1,100 ¥500

* Student ID is required for entry.
* Please note that discounted rates for people with disabilities are not applicable since TIFF is a special event.

Q&A on Tickets

About ticket purchase
QWhen do tickets go on sale?
A The sale will begin from 10/23 (Sat) 10:00 am. There will be 3 Ticket Sales Period releasing tickets of each sections and are sold through Official Film Festival website.
There are preliminary lottery sales for some of the films. Lottery sales are available from 9 / 30-10 / 5 for the general public.
QWhere can the tickets be purchased?
A The tickets purchase can be made from List of Films page of the official web site.
Operation hours for purchasing are 24 hours following the start of sales. Purchasing of the tickets can also be made at the TIFF ticket center in the venue from October 30 (Sat),

TIFF Ticket Center in front of Yurakucho Station
Service Hours
・Oct. 30 Sat〜Nov. 8 Mon
・From 9:30 until 20 min. after the start of the venue's last screening of the day.
QWhat are the payment methods that can be used for purchasing tickets?
AThe following settlements method are available at the Film Festival official website and the TIFF ticket center.

Purchase at the Film Festival at official website
 Credit Card (Visa / MasterCard / JCB / Diners / AmericanExpress)
 Convenience store payment (Family Mart) * Ticketing fee is 150 yen per seat.

Purchase at TIFF Ticket Center in front of Yurakucho Station
 Credit Card (Visa / MasterCard / JCB / Diners / AmericanExpress)
 Cash
QAre there specification for email domain settings?
APlease set to receive the domain @ tiff-ticket.net.

【Using the domain specified reception】
* When using mobile phone domain specified reception, please add "@ tiff-ticket.net".
* When using au (@ ezweb.ne.jp), in addition to the above, add "@ tiff-ticket.net" to the "Spoofing Suppression List".
QUntil when can the purchase be made?
AThe purchase deadline varies depending on the payment method of the official website.

Payment by credit card: Up to 20 minutes after the start of the screening of the film you want to see.
Payment at the convenience store: 5 days prior to the screening of film you want to see.
* However, please settle the payment within 3 days including the date of purchase.
Also, tickets at the TIFF Ticket Center can be purchased up to 20 minutes after the start of the screening of the film you want to see.
QHow many tickets can the purchase be made at a time?
AThe tickets for Opening film, Closing film, Gala Selection are limited to 2 tickets per application.
Other screening tickets are limited to 4 tickets per application.
QPurchasing student same day ticket for 500 yen?
AThe tickets can be purchased at the official website and TIFF Ticket Center from 0:00 of the day of the screening for each film,
Please bring your student ID card when purchasing and entering. Without the presentation of the ID, the student must pay the difference of the ticket cost.
QWill there be additional sales or tickets for day-of-show sold when the tickets are sold out?
A General tickets are sometimes resold when the previous payments aren’t settled. No reminders are made for the resell of this tickets. No day-of-show tickets are sold for tickets which advance tickets have been sold out.
QCan tickets be refunded?
A Please be reminded that the purchased tickets are non-refundable or cannot be exchanged.
QWhat to do when “Sorry page” displays on the ticket site?
APlease close your browser and try again later.
QCan children be admitted to the screening?
A The pre-school children are not admitted except for the Youth Selection TIFF-Children.
* Free admission for children under 3 years old (up to 1 child per parent)

About collecting your tickets
QTicketing method at convenience store payment (Family Mart)
A 1 The customer number (12 digits) and confirmation number (5 digits) will be sent to your email address entered at the time of purchase.

2 Enter your customer number and confirmation number at the Famiport installed at Family Mart and pay at the cash register. "Handling statement and receipt (customer copy)" (voucher ticket) will be issued.

3 After the payment, a purchase email with a QR code will be sent to your email address registered at the time of purchase.

* The payment deadline is 23:59 on the third day, including the date of the purchase. If the deadline has already passed, the reservation will be invalid.
* If you pay at a convenience store, a ticketing fee is 150 yen per seat.
QWhat can be don when QR Code wasn’t sent?
A Please contact the Tokyo International Film Festival Ticket Information Center.
QWhat can be done when QR Code was lost, or smart phone / tablet devices have malfunctioned, or batteries have run out and cannot display the QR Code?
A Please inquire the staff at the Ticket Support Desk located at the theater entrance area. For proof of purchase we may ask for your identification card.

About admission
QHow can I watch the screening following the purchase of the tickets?
A Please present the QR code in the purchase email sent to you at the entrance to the screening venue.

The QR code can be printed or displayed on a smartphone or tablet.
* We may ask for the proof of purchase, please bring your identification card.
Q Is the admission with tickets purchased other than the official website or TIFF Ticket Center permitted?
A Unauthorized acts such as for-profit resale of tickets and numbers required at the time of ticket exchange, and QR codes are prohibited.
If a ticket purchase from a site other than the official website or TIFF Ticket Center is found, admission will be refused.
QWhat to do when the QR code cannot be displayed due to the smartphone or tablet is malfunctioning or out of batteries.
A Please contact the "Ticket Support Desk" staff in the theater.
* ID may be required to confirm your purchase.

QHow do I enter the theater in wheelchair?
A To purchase a ticket, select the wheelchair icon (wheelchair space) on the seat selection page.

When a helper would like to sit close to the wheelchair area, please purchase near seat.
Please note that discounted rates for people with disabilities are not applicable at Tokyo International Film Festival since it is a special performance.
*There is no wheelchair area at Cine Switch Ginza.

[TOHO Cinemas Chanter]

The specially designated seats are located near the emergency exit for your safety in case of an emergency.

[Yurakucho Yomiuri Hall]

For those who do not require assistance, please purchase a general seat ticket and our staff will stow your wheelchair.
Regarding assistance when moving about, we are restricted from physically lifting customers or wheelchairs, but may offer support by lending a shoulder or hand. So please feel free to ask the staff for assistance.

[Kadokawa Cinema Yurakucho]

For showings at Kadokawa Cinema Yurakucho, please check the theater website below before purchasing:
https://www.kadokawa-cinema.jp/yurakucho/news/1170.html (Japanese Site)
If you have any questions regarding a visit to the theater, please contact the theater directly.

[Humantrust Cinema Yurakucho]

For those who do not require assistance, please purchase a general seat ticket and our staff will stow your wheelchair.
Regarding assistance when moving about, we are restricted from physically lifting customers or wheelchairs, but may offer support by lending a shoulder or hand. So please feel free to ask the staff for assistance.

[Cine Switch Ginza]

We do not have wheelchair spaces. Please purchase a general seat ticket. Only stairs are available to access each screening room.
If you require assistance, please feel free to contact the theater staff and we will be happy to assist you at your time of arrival.
In addition, those with powered wheelchairs may be asked to change to a lightweight wheelchair provided by the theater depending on its weight.
We kindly ask for your understanding as your safety is our top during your visit.
*You will be guided to the second-floor seating for screenings in Cine Switch 1.
If you have any questions regarding a visit to the theater, please contact the theater directly.

For questions regarding your visit to each theater, please contact the Tokyo International Film Festival Information Center.
Other questions
QCan the TOHO Cinema Mileage be used?
ATIFF screenings are not eligible for point services at each theater such as TOHO Cinemas Cinemileage.
QCan I get parking service with my purchased ticket?
ATickets for the Tokyo International Film Festival are not eligible for the parking ticket service at each venue.
Tokyo International Film Festival Information Center

TEL: 050-3538-2499 (call center operator)

Service hours: 10/18 (Mon)-11/8(Mon)12:00pm-18:00

10/23 (Sat) 10:00am-18:00
 

Inquiry for other than tickets info

Hello Dial

TEL: 03-5777-8600
Calling from overseas : +81-47-316-2772

Supporting Languages : Japanese, English, Chinese, Korean, Portuguese, Spanish, Thai, Vietnamese, Indonesian, Malay, Tagalog, Nepali, French, Russian, German, Italian, Myanmar, Khmer, Mongolian, Sinhala

Service hours: 9/28(Tue)-11/8(Mon)Open all day / 9:00am - 20:00

Basic Information on ticket purchase

Purchase of Opening/Closing/Gala Selection is limited to 2 per order, and purchase of tickets for all other sections is limited to 4 per order.
All film festival seats are on reserve basis unless otherwise announced.
Please see website film and event page for details of Admission Free screenings and about participation of events.

Notes:
  • Tickets are not refundable, exchangeable or replaceable in event of loss.
  • Unauthorized acts such as resale of tickets, ticket numbers and QR codes for commercial purposes are prohibited.
  • Those found to have purchased tickets from any source other than the TIFF Ticket Center in front of Yurakucho Station or TIFF Online Ticeket will be denied admission.
  • Pre-school children are not allowed to enter the theater, except for screenings designated by the organizer (Children over 3 years old will require a ticket).
  • In accordance with the Tokyo Metropolitan Government's Ordinance for the Sound Development of Youth, children under 18 years of age are not allowed to enter the theater between 23:00 and 4:00 the next morning. The same applies when accompanied by a parent or guardian.
  • TIFF screenings are not eligible for point services at each theater such as TOHO Cinemas Cinemileage.
  • TIFF tickets are not eligible for parking ticket services at each venue.
  • Please note that discounted rates for people with disabilities are not applicable since TIFF is a special event.
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